First Citizens Community Bank empowers local growth through community unity

By: Sarah Taylor

Photo: First Citizens Community Bank on Beaver Avenue in Downtown State College, PA

In 1872, the predecessor to today’s First Citizens Community Bank (FCCB) opened in Mansfield, Pennsylvania, as Ross and Williams Bank. Now, more than 150 years later, and with a downtown State College branch opening in 2017 following the acquisition of S&T Bank, First Citizens still provides exceptional service within the community, supporting the local economy and meeting the unique needs of individuals, small businesses, agribusinesses and organizations.

There are a few key factors that have helped First Citizens establish its long-lasting legacy. 

According to assistant vice president and marketing manager Heather Sargent, “At FCCB, we are committed to embodying our core values to serve our community with excellence and integrity. Our mission is to empower our employees through continuous development, recognizing that their growth is essential to our enduring legacy. United in purpose, we prioritize our customers above all else, driven by an obsession to exceed their expectations at every opportunity. We recognize that our strength lies in the deep-rooted relationships we foster within our community, and we are dedicated to nurturing and enhancing these connections.”

This customer-centric approach drives the team to consistently go above and beyond, transforming interactions into meaningful relationships. It also means not remaining complacent.  

As Sargent said, “Embracing innovation and a willingness to challenge the status quo, we dare to be different, driving positive change and delivering exceptional financial solutions tailored to the unique needs of those we serve.” 

Through a combination of empowered employees, a customer-first mindset, strong community ties and a commitment to innovation, FCCB continues to enrich the customer experience, solidifying the bank’s role as a trusted community partner.

Interested to see how FCCB has grown over the centuries? 

Check out this timeline from the FCCB website that shows how the bank has expanded its reach and impact.

• 1872: Ross and Williams Bank Opened in Mansfield, PA
• 1932: Ross and Williams Banks bank sold to a group of local citizens with the intention to create a community-owned bank, establishing the charter we operate under today
• 2004: Randall E. Black became the President and CEO of FCCB
• 2006: First expansion into New York. Establishing our branch in the community of Wellsville.
• 2015: Acquired Fredricksburg National Bank (FNB), expanding our market into Lebanon, Schuylkill, & Lancaster counties
• 2017: Ranked by FFIEC as the top lender for both Small Business and Agriculture
• 2017: Acquired S&T Bank branch in State College, PA, expanding our market footprint into Centre County
• 2018 & 2019: Voted the “Best in State” Bank by our customers in an unsolicited Forbes survey. And in a Rivel Banking Benchmark study, our customers ranked FCCB 5th in the state of Pennsylvania for the quality of our response to the COVID-19 pandemic
• 2020: Acquired Delaware’s Midcoast Community Bank, marking our presence in 3 states
• 2020: As the bank began to grow and evolve through mergers and acquisitions, so did our
  name and logo as our rebranding project to FCCB began
• 2022: FCCB stock up-listed to Nasdaq
• 2022: Opening new branch in Ephrata, PA and Greenville, DE, bringing total branch count to 33
• 2023: Acquired Huntingdon Valley Bank bringing our community office count to 39
• 2024: Opened our Williamsport office

To learn more, visit https://www.firstcitizensbank.com/.

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